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8. Service pledge
Board members have developed a service pledge that reflects their commitment to the parties to the appeal.
They pledge to:
- come to the hearing with an open mind;
- have read a copy of the appeal docket that was sent to the appellant;
- give all parties an opportunity to provide additional information and explain their case;
- treat the appellants and interested parties fairly and with courtesy;
- make the hearing as informal as possible; and
- make an impartial, well-reasoned decision and communicate it to the appellants and interested parties in writing within a few days of the hearing.
All appellants receive this service pledge entitled "Important Message from the Board of Referees" All appellants receive this service pledge entitled Important Message from the Board of Referees with the appeal docket with the appeal docket. A copy is also displayed in every boardroom.
2009-08-04